FAQS
E-Mail: [email protected]
308 FM 590 N ZEPHYR,
TX 76890
Free standard shipping
on all orders $1,000.
Customer Support
for over 24 hrs, every day.
PRODUCT INFORMATION
Which steroids brands are the best?
With so many bodybuilding brands available on the market, choosing the right one often comes down to personal preference. Each bodybuilder has their own favorites based on their unique goals and experiences.
The old adage “you get what you pay for” holds true when it comes to steroids. Asian products are typically more affordable, but many users believe European steroids offer higher quality. This perception is supported by numerous customer reviews and professional laboratory testing, which often show that European brands tend to meet stricter quality standards.
When selecting a steroid brand, it’s essential to consider not only the cost but also the reputation and quality of the product. For best results and safety, opting for well-tested and trusted European brands might be a wiser choice for many athletes.
What if I am not satisfied with the quality of the products?
We are committed to ensuring your satisfaction with the products we offer, including top brands like Alpha Pharma, Dragon Pharma, Maxtreme, Magnum Pharmaceuticals, and BM Pharmaceuticals. If you are following a proper diet and training regimen and are not satisfied with the results, we offer a full refund on the products purchased. Your satisfaction is our priority, and we stand behind the quality of our products.
Can I contact you for product information?
Absolutely! We are happy to provide guidance and answer any questions you may have about our products. While a wealth of information is readily available online, we are always here to help clarify any details. However, please note that if you are under the age of 18, we are unable to engage in further communication due to legal and safety precautions.
ORDERING REQUIREMENTS
Do I need a prescription to place an order for your products?
No, a prescription is not required to purchase from our online store. You can easily buy any of our products without the need for a prescription.
Is there a minimum order requirement?
No, there is no minimum order amount required. You can place an order for any quantity that suits your needs.
Can I order even if I’m not a professional bodybuilder?
Yes, you can place an order as long as you are 18 years old or older. Professional bodybuilding experience is not required to purchase our products.
Are there any age restrictions for those under 18?
Yes, you must be at least 18 years old to make a purchase on our website.
Is it legal to purchase steroids online?
The legality of purchasing steroids online depends on the laws of your country. In the UK, while it is legal to possess and use steroids for personal use, you cannot purchase them over the counter from a store. Therefore, ordering online is often considered the most convenient and discreet way to obtain steroids legally, as long as you comply with your country’s regulations and import laws.
PLACING YOUR ORDER
STEP 1
FIND YOUR IDEAL STEROIDS
What is the quickest way to find the product I need?
First, choose your product CATEGORY:
Secondly, filter our products down to PRICE, STOCK STATUS, MANUFACTURER, ACTIVE SUBSTANCE, or by PACKAGE (type/size).
Alternatively, you can also view all the products from your preferred SHOP.
STEP 2
MAKE AN ORDER
I’ve placed an order, but how do I pay?
Once you’ve added your items to your cart, proceeded to Check-Out, and placed your order, which will be executed within a matter of minutes, the payment information will be displayed on-screen or sent to you by email.
Carefully refer to the payment instructions shown upon confirmation of your order.
STEP 3
MAKE YOUR PAYMENT
How do I know when my payment has been completed?
Once payment is completed, we will:
- Notify you when the payment has arrived on our side by email, or alternatively, you can check your payment status on ORDERSTATUS.LIVE
- Prepare and dispatch your package straight away.
STEP 4
PAYMENT CONFIRMATION
How long does it take for my payment to be processed?
When making a payment, please email us and let us know the time you made the payment and the amount transferred so that we can verify that your payment has been received.
Your payment usually arrives in our account within 2-3 days.
In rare cases, it could take up to 4-5 days, depending on whether the payment was made just before a weekend or public holiday.
Payment verification is quick and usually takes place on the same day we receive the funds. We will email the payment confirmation details to you immediately.
SHIPPING DESTINATIONS
We offer reliable shipping to any location within the United States and internationally! Our extensive network of warehouses is strategically located across Europe, Singapore, Thailand, and India, ensuring that your order reaches you in a timely manner, no matter where you are.
To maintain the highest level of discretion and privacy, we take extra care to conceal the original shipping location of your order. When your package arrives, you won’t be able to tell which country it was shipped from, as we route your order through different countries. This ensures that your purchase remains anonymous and secure throughout the shipping process.
In addition, we prioritize your confidentiality by ensuring that our company name is never visible on the packaging. This step further protects both you and the supplier, as it helps to maintain privacy and reduces any potential issues during delivery.
By using this discreet approach, we significantly enhance the chances of your order arriving safely and without complications. Whether you’re ordering from the US or internationally, you can rest assured that your package will be shipped with the utmost care and attention to confidentiality.
Our goal is to provide you with a smooth and worry-free shopping experience, and our discreet shipping methods play a crucial role in making that happen. So, no matter where you are, we ensure that your order arrives safely, securely, and without any unnecessary delays or concerns.
IS IT POSSIBLE TO SEND AN ORDER TO A P.O. BOX ADDRESS? |
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| Yes, sending your order to a P.O. Box address is no problem at all. | If you would like your order to be sent to an APO (Army Post Office) address, however, please enquire with our customer care team to see whether we can assist you. |
ARE THERE ANY OTHER WAYS I CAN ORDER YOUR PRODUCTS OTHER THAN THROUGH YOUR WEBSITE? |
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| Unfortunately, the answer is no. We specialize in internet sales, and our products are exclusively available through our website only. |
ORDERING IN BULK
CAN YOU SHIP IN BULK OR LARGE QUANTITIES?
Yes, we are fully equipped to handle bulk or large quantity orders, and we have successfully fulfilled such orders for our loyal customers over the years. We understand the unique needs of bulk orders and ensure that they are processed with the same level of care and discretion as smaller orders.
When fulfilling bulk orders, we take a careful approach by splitting the large order into multiple smaller shipments. This strategy helps prevent your order from drawing unnecessary attention from customs officials, ensuring a smoother shipping process. Each separate parcel is handled discreetly, ensuring that your items are securely packaged and arrive without any issues, just like a smaller order.
One of the key benefits of ordering in bulk from us is that we offer a single handling and postage fee for your entire order. No matter how large your order is, we simplify the process by providing a straightforward and transparent shipping cost. This ensures that you receive the best value for your purchase, without any hidden fees or surprises.
Our commitment to customer satisfaction extends to all orders, large or small. We take pride in our ability to offer safe, secure, and efficient shipping for bulk purchases, with the same attention to detail and confidentiality that we apply to every order. Whether you’re a regular customer or a first-time buyer placing a large order, we ensure that your experience is hassle-free, from ordering to delivery.
So, if you’re looking to place a bulk order, you can count on us for reliable, discreet, and cost-effective shipping services that prioritize your privacy and convenience.
OUR DISCREET PACKAGING METHODS
HOW DO YOU ENSURE THAT THE CONTENTS OF MY PARCEL REMAIN DISCREET?
We take your privacy and discretion seriously when shipping your order. Every package is meticulously packaged to ensure that the contents are both protected and kept confidential during transit. We understand the importance of discreet shipping, so we go the extra mile to ensure your package arrives without drawing attention.
To minimize the risk of suspicion, we keep the size of each shipment small by splitting larger orders into several smaller packages. This not only helps reduce the risk of attracting unwanted attention but also minimizes shipping costs, making the process more cost-effective for you.
Our packaging is designed to be as inconspicuous as possible. We may place your items inside other non-descriptive objects, such as toys, video cassettes, or other everyday items, to further disguise the contents. This careful attention to detail ensures that the true nature of the products inside is never revealed.
To maintain your privacy, we never include our organization’s name or any references that could hint at the nature of the contents. Our goal is to keep everything as discreet as possible so that your order reaches you safely and securely, without raising any red flags.
Additionally, we regularly update our packaging strategies to ensure the highest level of success in getting your order through customs and to your door. We ship from various locations around the world, further obscuring the original point of shipment and adding an extra layer of discretion to the entire process.
When you order from us, you can rest assured that your package will be handled with the utmost care and confidentiality, ensuring a smooth and discreet delivery experience.
CHANGING ORDERS
HOW CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED? |
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I placed the order, but I haven’t paid yet: It’s possible to change your order as often as you’d like. Simply, disregard the order confirmation email you received and place a new one. Alternatively, to change an order you’ve already placed:
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I’ve placed and paid for the order already: It’s possible to still make adjustments to your order if it has already been paid for as long as we haven’t packed and dispatched it. However, you will need to get in touch with our customer care team as soon as possible: Please notify us via the form on our Contact Us page (remember to include your order ID) to warn us to hold off on packing or dispatching your order until you’ve made the changes you’d want. |
PAYING FOR YOUR ORDER
HOW LONG DOES IT TAKE TO PROCESS MY PAYMENT?Payments are usually processed within 2 to 3 business days. If the payment provider denies a payment (for example when wrong account details were entered), you’ll be notified by email. The entire payment procedure will then have to be redone in this case. After the transaction has been properly completed and validated, we will dispatch your order within 24 hours. |
I PLACED MY ORDER, BUT HOW DO I PAY?Following the completion of your order, you will receive an email with payment instructions. If you haven’t received it, please contact us and we’ll email it to you again right away. To avoid any unnecessary delays, the payment instructions should be followed carefully.. |
What do I do if my credit card was not charged after I placed an order?After a transaction, your card will not be immediately debited. Verification can take anything from two hours to two days. If your card is not charged within 2 to 3 business days of placing your order, please contact us and we’ll look into it. |
What if my credit card’s billing address is different from the shipping address?This won’t be a problem. If our payment gateway advises us to check this order, you may be asked to provide extra verification. If your billing country is not the same as your delivery country, you will need to use an alternative payment method. |
HOW CAN I CHECK THE STATUS OF MY PAYMENT?
Check the status of your payment by entering your order number and email address. You can easily find out if your payment is still pending verification, has failed, or has been successfully approved. Simply input the required details to track the progress of your payment. Stay informed about your order status with this quick and simple verification process.
Payments made through Zelle, Venmo, CashApp, Western Union/Money Gram, Bank Wire Transfers or PayPal typically take between 2 hours and 2 days to be validated. However, we strive to process and clear most payments within 1 to 2 days. While validation times can vary, rest assured that we are dedicated to completing your transaction as quickly as possible. Keep an eye on your payment status, and expect a seamless experience as we work to process your payment promptly.
TRACKING YOUR DELIVERY
WHERE CAN FIND MY TRACKING CODE?
Your tracking code will become active within 2-5 days once you’ve paid for your order and it
has been dispatched from our warehouse.
If you haven’t received it from us via email yet,
Log in to your website here and go to My Account > Order History to find it:
*Payments made via Zelle, Venmo, CashApp, Western Union/Money Gram, Bank Wire Transfers or PayPal can take anywhere from 2 hours to 2 days to be
validated, although we usually process and clear payments within 1-2 days.
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For deliveries within the USA, or for imported products that have arrived at US customs, track your order on USPS.COM: www.usps.com |
You may track your package to find its location at any point along the delivery process, whether it’s being shipped locally or internationally on: www.aftership.com |
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WHY DOES THE TRACKING WEBSITE SHOW THAT MY ORDER HASN’T BEEN MOVING FOR 5 DAYS? This tends to happen when an item is being held at customs and is awaiting clearance. Please don’t be concerned, as it doesn’t necessarily mean that there’s a shipping issue. However, please contact us immediately if your tracking code shows that your order hasn’t moved for 10 days, and we will investigate the issue as soon as possible. You can also call your local EMS office or USPS branch with this tracking code to look into the situation further. |
WHY DOESN’T THE TRACKING WEBSITE RECOGNIZE MY TRACKING CODE? If we currently don’t have enough stock available within the US to fulfill your order, we may need to import it from one of our other international warehouses. When the delivery service provider in that country collects your order from our warehouse, it gets sent to a central regional logistics hub where it awaits customs export approval. Only then do they issue a tracking code and these steps can take up to 3 business days. If, however, you haven’t received a tracking code after 3 business days, please contact us. Customers in the United States are recommended to track their packages using www.aftership.com until they arrive at their country’s borders. After that, you can use the www.usps.comwebsite to track your package. We recommend registering your email address and tracking code on USPS’s website so that you may receive regular updates on the progress of your shipment. |
SHIPPING DELAYS
ARE DELAYS IN SHIPPING POSSIBLE?Yes, it is likely. We provide an estimate for expected delivery arrival based on our statistics and previous experience, but it is subject to several external factors out of our control, such as postal service efficacy, customs clearance, and international transit routes, among others. Typically, 80-85% of airmail shipments arrive within 10 working days, and 15-20% arrive within 10 to 15 working days. This discrepancy is due to the reliability of other postal providers’ services. |
WHAT IS THE CAUSE OF THESE SHIPPING DELAYS?The packages first travel from local to national postal service hubs and then await customs clearance processing both at the point of export from the country our warehouse is located in and then again to the country you are receiving your parcel. Once cleared for import, it makes its way through the regional mail hubs to finally get to you. Each succeeding phase affects the overall delivery time. Even if the majority of these procedures are completed quickly and efficiently, a break in the supply chain will cause the next one to be delayed. |
I’M STILL WAITING FOR MY ORDER TO BE DELIVERED, WHAT IS TAKING SO LONG? |
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| Before contacting us regarding late delivery, please check your account’s ‘Order History’ and figure out how many business days have passed since you placed the order. |
Your order should reach you at the latest by day 15 (or 17 if you’re based outside of the US). However, if it hasn’t arrived by then, please contact us so that our team can try to resolve the problem. |
CLEARING CUSTOMS
WHAT ARE THE CHANCES THAT CUSTOMS WILL SEIZE MY PACKAGE?It’s highly improbable due to our discreet packing approach. We have a 99.9% success rate in delivering products to our consumers in the United States, Canada, Europe, and South Africa. Regardless, we have a no-cost replacement policy, so we will redeliver your product once for free or credit your account for a future purchase. Once you email us the official notification of the seizure from the post office or customs, we will re-deliver it within the US within 5 – 12 business days, or to an international address within 5 – 17 days. |
HOW LONG DOES IT TAKE TO CLEAR CUSTOMS?Typically, it takes up to 5 days for customs to clear your goods. The main sources of delays include customs clearance in the country where the products are being exported from, as well as customs in the destination country. For this reason, the delivery tracking website may show that your order has not moved for 5 days. |
UPON RECEIVING YOUR DELIVERY
When using EMS (USPS) tracked shipping, a signature is required upon arrival.
| WHY DO I NEED TO SIGN WHEN MY ORDER ARRIVES? | |
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We try our best to ensure that you receive the products you ordered. To be sure that the service provider delivered your products successfully, we require you to verify that you received the order by signing for the order at the time of delivery. |
Additionally, it helps us to counter false claims by either customers or by service providers of orders not being delivered. |
PROBLEMS WITH DELIVERY
WHY HAS MY ORDER GONE MISSING?There may be two reasons why you haven’t gotten your order: |
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1. It could have been misplaced in the mail:If you have not received your order or a notification that your order has been detained at customs after 30 days, please contact us via our Contact Us page with your Order ID number. As soon as we can verify that you have not received your order, we will reship it to you at our own expense. |
2. The order may have been seized by customs.In the rare case that this occurs, kindly let us know by sending us an inquiry via the form on our Contact Us page. We may need you to send us a photo or scanned copy of the Customs & Excise seizure letter you received so that your team can verify whether the goods were seized and then discuss reimbursement options with you for your order, or we will reship the missing items to you for free. |
RESHIPPING
MY ORDER IS BEING RESHIPPED, BUT WHY IS IT TAKING SO LONG? |
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When you place an order with us, we understand that you want your items as soon as possible. If a previous order from us was seized by customs because it contained any items which are prohibited from being imported, it could lead to your address being flagged. It is therefore risky to send you packages containing anabolic steroids to the same location regularly as Customs and Excise may become suspicious. |
This will lead to them inspecting every overseas package you get sent to your address in the future, regardless of whether it’s from us or not, in turn causing all of your deliveries to be delayed. If we have to reship any of your items, we take the utmost care to ensure we don’t cause any unnecessary future inconvenience to you. To ensure that the items reshipped to you arrive successfully, our team may ask you to provide a different receiving address to the one you provided us with previously. They will then either dispatch it from a different international warehouse or separate your order into multiple smaller and separated packages. |
GETTING IN TOUCH WITH OUR TEAM
WHAT’S THE BEST WAY TO CONTACT YOU? |
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Our dedicated customer support team is always ready to help and aims to answer your queries as quickly as possible. If you have any further questions or general inquiries which were not covered above, if you have any problems with your order, or need advice in selecting the right products for you, please send our team a message via the form on our Contact Us page. OUR OFFICE HOURS:Our customer care team is available from Monday to Friday and typically responds to your messages by email within 48 business hours. |